Delta Dental Reviews

I am a Delta Dental customer through Cobra. My cobra was submitted a couple weeks ago and both my UMR medical and vision VSP has the cobra updated and I am able to use them. Cobra has so far sent delta dental 2 additional emergency updates and they still don’t have my plan updated. Customer service does not help and they have an attitude about doing their job. My dentist has also said they have had a lot of trouble with them. Stay away, they need to fire their entire customer service up to management and also update their computers!

I changed carrier to this back in November as my dentist was no longer taking MetLife. Despite paying for if now for 4 months, not a single piece of info from them giving me an insurance card to use them. Their online portal says they can't find me, but interestingly enough they can find my paycheck. When I called customer service they said they can't find me.

I had dental implants put in uppers and lowers. Dental center doesn't accept insurance, so I filed a claim with Delta dental, max claim pay out is two thousand dollars, Delta dental said ok. Well we need the codes of teeth removed, got it to them, Denied, Delta dental said that they need cost breakdown sheet, they got that too, denied again, said dental center is not in the database, denied, and my benefits rep called Delta dental today and said denied because because the dental center is out of network, I Believe that Delta dental will look for any and everything to deny a claim. Just Horrible, employer pays for it so I can't cancel. Delta dental does not return emails or phone calls, I emailed D **, a supervisor in Michigan 35 times and hasn't returned one email.

The website lies about coverage. If you look at the PDF, there is a one year delay for simple procedures such as fillings. There is a high yearly deductible. Their customer service is terrible. I also blame AARP for poor oversight.

Never got past the registration page because their website was designed in 1986 and has not been updated. They require information they don't give you so there is no way to register even if the website actually worked. No way to contact anyone, but after using their contact form I've received no reply. Save yourself some aggravation and go elsewhere for your dental coverage.

Delta Dental is the very worst Dental Insurance money can buy. They take advantage of elders and keep you busy for weeks disputing their denial of payments. AARP uses them. Don’t waste your money. UCARE Medicare advantage uses them. Look for another advantage plan unless you don’t need dental work. So far, I have received 8.00 in payments and this included the promised 3 teeth cleanings a year. This is elder abuse at its best,

I had dentist appointment at office of: Dr. **’s dental office (**)- phone number, being assigned by the DeltaCare USA in order to be able to use the insurance, right. Here is my accomplished dental work: x - ray with suggestions - not my intention for visit to dentist. The dental assistant was getting me familiar with x-ray machine, I wasn’t able to perform at least basic cleaning. I called the DeltaCare USA this morning to file a complaint and guess what- been hang up on. Managed to report dental scam verbally and it has been never ending. I have been at least 10 different dental offices over period of time and all have been done is x-ray. Any tip would be appreciated. Sarina

We tried for over a year to get reimbursed for my wife's dentures. There was always a reason why Delta Dental refused to pay. Per the instructions from the insurance company, we are supposed to pay the entire bill and then get our "insurance money" from them as a reimbursement. Of course, the dentures cost more than we'd get back, but her plan pays 80% up to $1,500. So, we sent the forms to DELTA DENTAL and they sent us a letter back stating that we didn't include the right forms. Then, there was always another reason why they refused to pay. Finally, after many mailings of the required forms, they sent a check, a whole $36 check. To the dentist's office! We couldn't even cash it.

I purchased the Delta PPO plan - because it said that it would cover restorative services. I have a few broken teeth. They refused to cover crowns because there was no cavity that caused it. I repeatedly for over a year tried to access my thorough benefits details. Every time, the message on my portal said "Unable to Retrieve Data" or it was unable at this time. It was never available. The benefits clearly stated in my PPO plan that they would cover crowns, among other things. I spoke with the claims department and they were useless. All they did was read the claim denial message. I asked to have a copy of the thorough benefits paperwork emailed to me. I am very doubtful that I will receive it. I asked them to cancel my plan and it is still active. They are still saying that they will take my automatic payment on my account.